Transport for NSW: Future Transport
Highlighting the plans that shape our cities | UX/UI
THE CHALLENGE
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.
THE SOLUTION
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.
I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.
My role
Redefined Information Architecture
Stakeholder engagement and lean research
Prototyping
Wireframing
User Interface design
Design QA, design to build handover
Content Management Systems upload via Drupal
The Challenge
Future Transport’s partners and stakeholders were finding it hard to navigate the NSW Transport’s Future Transport 2056 website. Key information and project plans were hidden within pages.
At the same time, there are two NSW Transport initiatives that need to be highlighted and differentiated: Future Transport 2056 and Future Transport Technology.
The previous digital experience did not offer enough differentiaton for end-users to clearly distinguish the intiatives.
This digital website experience was key to support the Minister’s Future Technology Roadmap launch.
BRIEF
The previous digital experience did not deliver any differentiation between Transport’s two initiatives of Future Transport 2056 and Future Transport Technology.
Each of these initiatives had its own set of stakeholders and city / technology plans to highlight. How might we effective showcase the strategies within each intiative? How can we ensure that we are still delivering a unified, and coheisve experience under the NSW transport brand?
Improve wayfinding and navigation between Transport’s two initiatives
REDEFINE THE INFORMATION ARCHITECTURE
Through continous stakeholder engagements, we have redesigned the future state experience of Future Transport.
There is a significant amount of content hidden within pages so we mapped out key strategies in hierarchy and ensured enough context is provided in each section. This way, end-users can easily follow the progress of the initiatives.
Highlighting the plans that shape our cities
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© 2023 by Denise Tan | All rights reserved
WIREFRAMING
After defining a renewed site map, together with the team, I worked with key stakeholders to restructure the content hierarchy and features on the website.
We went through a series of design feedback sessions with the client and prototyped mid-fidelity wireframes for them to envision what the future state experience could look like.
Co-designing with project stakeholders to highlight the plans that shape our cities
REDEFINING THE INFORMATION ARCHITECTURE
To ensure that we are still delivering the same experience in one digital website, we designed a guided top navigation that will allow end-users to navigate seamlessly between Future Transport 2056 and Future Technology.
Transition seamlessly between two transport initiatives
FULLY SCALABLE
After defining a renewed site map, together with the team, I worked with key stakeholders to restructure the content hierarchy and features on the website.
We went through a series of design feedback sessions with the client and prototyped mid-fidelity wireframes for them to envision what the future state experience could look like.
Designing components and modules that’s ready for scale
